Refund policy
Return & Refund Policy
At Prime Saffron , we take pride in delivering the highest quality saffron. Your satisfaction is our priority, and we stand behind every order we ship.
Our Quality Guarantee If your order arrives damaged, defective, or significantly different from what was described, we will make it right — no questions asked.
Eligibility for Refunds & Replacements
- Claims must be submitted within 14 days of the delivery date
- To be eligible, please provide your order number and a clear photo of the issue
- Approved claims will receive a full refund or replacement at your choice
Non-Returnable Items Due to the nature of food products, we are unable to accept returns on:
- Opened or used saffron products
- Items without original packaging
- Products not purchased directly from primesaffronllc.com
- Digital gift cards — all digital gift card sales are final and non-refundable
Unopened Items , sealed products may be returned within 14 days of delivery. Return shipping costs are the responsibility of the customer.
Refund Processing Once approved, refunds are issued to your original payment method within 5–7 business days.
How to Contact Us: To initiate a claim, please use the contact form on our website. Include your order number and photos of the issue.